Terms & Conditions

1. Definitions

For the purposes of these Terms & Conditions, the following definitions apply:

• "Account" means the personal gaming account created by the User to access izi88 services, including the User's username, password, personal details, transaction history, and account balance.
• "Bet" or "Wager" means any stake placed by the User on a sports event, casino game, or other gaming product offered on the Platform, whether using real money or bonus funds.
• "Bonus" means any promotional credit, free bet, free spin, cashback, or other incentive offered by izi88 to Users, subject to specific terms and wagering requirements.
• "Deposit" means the transfer of funds from the User's personal bank account or e-wallet into the User's izi88 Account for the purpose of placing bets or playing games.
• "KYC" (Know Your Customer) means the identity verification process requiring Users to submit government-issued identification documents, proof of address, and selfie verification to comply with regulatory standards and prevent fraud.
• "Services" means all gaming products, features, and functionalities provided by izi88, including but not limited to sports betting (football, basketball, badminton, E-sports), casino games (slots, live dealer games, table games), togel (Indonesian lottery markets), and account management tools.
• "User", "You", "Your" refers to any individual who accesses, registers with, or uses izi88's services, whether for real-money play or informational purposes.
• "Withdrawal" means the transfer of funds from the User's izi88 Account balance to the User's personal bank account or e-wallet following a request initiated by the User.

2. Eligibility and Age Restriction

Access to and use of izi88 services is subject to strict eligibility requirements. By creating an account or using any Service, you represent and warrant that:

1. Age Requirement: You are at least twenty-one (21) years of age. izi88 does not knowingly permit individuals under the age of 21 to register, deposit, or play. You may be required to provide proof of age during the KYC verification process. Accounts created by individuals under 21 years of age will be immediately closed, all bets voided, and deposits forfeited.
2. Residency Requirement: You are a resident of Indonesia or are physically located within Indonesian territory at the time of account registration and during all gaming sessions. izi88 reserves the right to restrict or deny access to individuals located in jurisdictions where online gambling is prohibited by local law.
3. Legal Capacity: You have the legal capacity to enter into binding contracts under Indonesian law. You are not under any legal disability, guardianship, or restriction that would prevent you from forming a valid agreement.
4. Voluntary Participation: You are acting on your own behalf and not on behalf of any third party. You are not using izi88 services for professional gambling, money laundering, fraud, or any illegal purpose.
5. No Self-Exclusion: You are not currently self-excluded from gambling services on izi88 or any other platform. If you have previously self-excluded, you must respect the exclusion period and not attempt to circumvent it by creating multiple accounts.

3. Account Registration and Security

3.1 Account Creation

To use izi88's real-money gaming services, you must create a personal account by completing the registration form and providing accurate, current, and complete information, including:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are 21 years or older)
• Valid email address (for account communications and password recovery)
• Mobile phone number (for account security and two-factor authentication)
• Residential address in Indonesia
• Preferred username and secure password

You agree to keep your registration information up-to-date. Any material changes to your contact details, residential address, or banking information must be updated immediately through your account settings or by contacting customer support.

3.2 One Account Per Person

Each individual is permitted only one (1) account on izi88. Multiple accounts, duplicate accounts, or accounts created using false identities are strictly prohibited and constitute a material breach of these Terms. izi88 employs sophisticated detection systems to identify duplicate accounts based on personal information, device fingerprinting, IP addresses, payment methods, and behavioral patterns. If we detect that you have opened or are operating multiple accounts:

• All duplicate accounts will be immediately closed.
• Any bets placed through duplicate accounts will be voided.
• Any winnings derived from duplicate accounts will be forfeited.
• Deposits may be returned to the original payment method, minus any administrative fees.
• Your primary account may also be closed at our discretion.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party, including family members, friends, or colleagues. All activity conducted through your account will be deemed to have been authorized by you, and you will be held liable for all deposits, bets, and withdrawals made using your credentials. If you suspect that your account has been compromised or accessed without your authorization, you must immediately notify izi88 customer support at [email protected] and change your password. izi88 is not liable for any losses resulting from unauthorized account access caused by your failure to safeguard your credentials.

4. Deposits and Withdrawals

4.1 Deposits

izi88 accepts deposits via major Indonesian banks including Bank Central Asia (BCA), Bank Rakyat Indonesia (BRI), Bank Negara Indonesia (BNI), Bank Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon, as well as e-wallet services including OVO, DANA, and GoPay. The minimum deposit amount is Rp 50,000 (fifty thousand Indonesian Rupiah). Maximum deposit limits vary by payment method and are displayed during the deposit process. All deposits are processed in Indonesian Rupiah (IDR). Deposits made during banking hours (Monday-Friday, 08:00-16:00 WIB) are typically credited to your account instantly. Deposits made outside banking hours may experience delays of up to 24 hours depending on the payment provider's processing schedule. izi88 does not charge deposit fees, although your bank or e-wallet provider may impose their own transaction charges.

4.2 Withdrawals

You may request a withdrawal of your account balance at any time, subject to the following conditions:

• Minimum Withdrawal: Rp 100,000 per transaction.
• KYC Verification: Your account must be fully verified with approved KYC documents before any withdrawal can be processed.
• Payment Method: Withdrawals must be made to a bank account or e-wallet registered in your legal name. Third-party withdrawals are strictly prohibited.
• Processing Time: izi88 strives to process withdrawal requests within 15 minutes during business hours (Monday-Friday, 08:00-17:00 WIB). Requests submitted outside business hours or on weekends/public holidays will be processed on the next business day. In certain circumstances (large withdrawal amounts, security reviews, or suspected fraudulent activity), processing may take up to 72 hours.
• Wagering Requirements: If you have claimed any bonus, you must fulfill all associated wagering requirements before requesting a withdrawal. See Section 5 (Bonuses and Promotions) for details.
• Anti-Money Laundering (AML): Deposits must be wagered at least one (1) time before withdrawal eligibility. This requirement prevents the platform from being used as a money transfer service.

izi88 reserves the right to request additional verification documents or conduct enhanced due diligence checks for withdrawals exceeding Rp 50,000,000 or when unusual activity patterns are detected.

5. Bonuses and Promotions

izi88 may offer various bonuses and promotions to Users, including welcome bonuses, deposit match bonuses, free bets, free spins, cashback offers, and loyalty rewards. All bonuses are subject to specific Terms & Conditions, including wagering requirements, eligible games, maximum bet limits, and expiration periods. These terms are displayed on the relevant promotion page and must be read carefully before claiming any bonus.

5.1 Wagering Requirements

Wagering requirements (also called "rollover" or "playthrough" requirements) specify the number of times you must bet the bonus amount (and sometimes the deposit amount) before you can withdraw any winnings derived from the bonus. For example, a Rp 500,000 bonus with a 30x wagering requirement means you must place Rp 15,000,000 in total bets before the bonus funds and associated winnings become withdrawable. Wagering requirements must be fulfilled within the specified validity period (typically 7-30 days from the date of bonus credit), or the bonus and any associated winnings will expire.

5.2 General Bonus Rules

• One Bonus Per Player: Unless otherwise stated, each User is entitled to only one welcome bonus. Users with multiple accounts attempting to claim multiple bonuses will have all accounts closed and bonuses forfeited.
• Opt-In Required: Some promotions require manual opt-in through your account dashboard or by contacting customer support. Bonuses will not be automatically credited unless you have explicitly opted in.
• Game Restrictions: Not all games contribute equally toward wagering requirements. Slots typically contribute 100%, while table games (blackjack, roulette, baccarat) may contribute 0-20%. Check the specific promotion terms for contribution percentages.
• Maximum Bet Limit: While bonus funds are active, a maximum bet limit (typically Rp 25,000-50,000 per spin or round) applies. Exceeding this limit may result in bonus forfeiture and voiding of associated winnings.
• Bonus Abuse: Any form of bonus abuse, including creating multiple accounts, exploiting technical errors, or coordinated betting patterns designed to guarantee profits, will result in immediate account closure, confiscation of bonuses and winnings, and potential legal action.

6. Prohibited Activities and Fair Use

Users must engage with izi88 services in good faith and for personal entertainment purposes only. The following activities are strictly prohibited and constitute material breaches of these Terms:

• Underage Gambling: Allowing or assisting individuals under 21 years of age to access or use izi88 services.
• Multiple Accounts: Creating or operating more than one account on izi88.
• Fraudulent Activity: Providing false, misleading, or fraudulent information during registration or KYC verification; using stolen credit cards, bank accounts, or e-wallet accounts; or engaging in chargebacks or payment disputes without legitimate cause.
• Collusion and Syndicate Betting: Coordinating bets with other players to manipulate outcomes, particularly in poker or other player-versus-player games; engaging in syndicate betting to exploit bonuses or arbitrage opportunities.
• Automated Betting (Bots): Using automated software, bots, scripts, or other technological means to place bets, play games, or manipulate the platform.
• Advantage Play: Exploiting technical errors, software bugs, or pricing mistakes to gain an unfair advantage. All bets placed on erroneous odds will be voided.
• Money Laundering: Using izi88 as a vehicle for money laundering, terrorist financing, or any other illegal financial activity. We comply with all applicable Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations.
• Circumventing Restrictions: Using VPNs, proxies, or other methods to disguise your location, circumvent geo-restrictions, or access the platform from prohibited jurisdictions.

7. Responsible Gaming and Self-Exclusion

izi88 is committed to promoting responsible gaming and preventing gambling-related harm. We provide a range of tools and resources to help Users maintain control over their gambling activity:

• Deposit Limits: Set daily, weekly, or monthly deposit limits through your account settings to control spending.
• Reality Checks: Receive automated notifications reminding you of your session duration and total wagered amount.
• Time-Out Periods: Temporarily suspend your account for 24 hours, 7 days, or 30 days to take a break from gambling.
• Self-Exclusion: Permanently or temporarily exclude yourself from izi88 services for periods ranging from 6 months to 5 years. During self-exclusion, you will not be able to access your account, and any attempts to create new accounts will be blocked.

If you believe you may have a gambling problem, we strongly encourage you to seek help. Contact our support team at [email protected], or reach out to professional organizations specializing in gambling addiction support. Remember: gambling should be entertainment, not a source of income. Never gamble with money you cannot afford to lose. For more detailed guidance, please visit our dedicated Responsible Gaming page.

8. Limitations of Liability

To the fullest extent permitted by Indonesian law, izi88, its directors, employees, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of profits, revenue, or anticipated savings
• Loss of data, records, or account information
• Interruption of service or technical malfunctions
• Unauthorized access to your account resulting from your failure to secure your credentials
• Third-party payment processing delays or failures beyond our control

In no event shall izi88's total aggregate liability exceed the amount of funds deposited into your account during the three (3) months preceding the event giving rise to the claim. This limitation applies regardless of the legal theory upon which the claim is based, whether contract, tort, negligence, strict liability, or otherwise.

9. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of Indonesia. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be resolved through good-faith negotiation between the parties. If negotiation fails to resolve the dispute within thirty (30) days, either party may submit the matter to binding arbitration in accordance with Indonesian arbitration law. The arbitration shall be conducted in the English language in Jakarta, Indonesia, unless otherwise agreed by both parties.

For minor disputes involving amounts less than Rp 5,000,000, you may contact our customer support team at [email protected] to seek an informal resolution before initiating formal proceedings.

10. Contact Information

If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp: Available 24/7 (number provided after account registration)

Our Indonesian-speaking customer support team is available around the clock to assist you with any inquiries related to account management, deposits, withdrawals, bonuses, technical issues, or responsible gaming support.